Refund Policy

Refund Policy - the basics

The Bong Connection – Taste of Bengal Everyday

Customer satisfaction is important to us.

Eligible Refunds

Refunds or replacements may be provided if:

The product is damaged during transit.

An incorrect product is delivered.

The product received is defective.

Non-Refundable Cases

Due to the nature of food products, we do not accept returns or refunds for:

Change of mind

Taste preferences

Products opened or partially consumed

Reporting Issues

Any damage or incorrect product must be reported within 48 hours of delivery along with photographs of the package and product.

Refund Processing

Approved refunds will be processed within 7–10 business days through the original payment method.